Effective Date: May 2026 | Last Updated: May 2026
Welcome to M & T Smart Service LTD! These Terms and Conditions outline the rules and regulations for the use of our website and the booking of our cleaning services.
By accessing this website and/or booking our services, you accept and agree to be bound by these terms and conditions. Do not continue to use M & T Smart Service LTD website or services if you do not agree to all of the terms stated on this page.
Definitions
- “Company,” “We,” “Our,” or “Us” refers to M & T Smart Service LTD.
- “Client,” “You,” or “Your” refers to the person, organization, or entity accessing our website and purchasing our cleaning services.
- “Services” refers to the residential, commercial, or specialized cleaning services provided by us.
Bookings and Quotations
- All bookings made through our website or customer support are subject to availability and acceptance by the Company.
- Quotes provided online or over the phone are estimates based on the information provided by the client regarding property size and condition. If the property differs significantly from the description, we reserve the right to adjust the price accordingly or re-negotiate the scope of work on-site.
Pricing and Payments
- Rates: Our prices are charged either on a fixed-fee basis per clean or at an agreed hourly rate, as outlined during the booking process.
- Payment Terms: Payment must be made in full via our secure online payment gateway, bank transfer, or other agreed methods upon completion of the service or according to the invoice schedule.
- Late Payments: We reserve the right to charge interest or late fees on overdue invoices in accordance with applicable legal limits.
Cancellations and Rescheduling
- Client Cancellation: You may cancel or reschedule a booking by notifying us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
- Company Cancellation: We reserve the right to cancel or reschedule a cleaning session due to unforeseen circumstances (e.g., severe weather, staff illness, or emergencies). We will notify you as soon as possible and arrange an alternative slot.
Client Obligations and Access
- Access: The client must ensure that our cleaning professionals have safe and timely access to the property at the scheduled time.
- Utilities: The client must provide access to running water and electricity at the premises during the cleaning service.
- Pets and Valuations: For the safety of our staff and pets, aggressive pets must be secured in a separate room. Clients are advised to store valuables, cash, and fragile items securely before the cleaning team arrives.
Satisfaction Guarantee and Complaints
- We take pride in our service quality. If you are not satisfied with any part of our cleaning service, you must notify us within 24 hours of completion.
- We will review the complaint and, where justified, send a team member back to re-clean the disputed area at no additional cost. We do not offer cash refunds.
Liability and Insurance
- Insurance: We hold comprehensive Public Liability Insurance. Any claims for accidental damage or breakage caused by our staff must be reported to us within 24 hours of the service.
- Exclusions: We are not liable for pre-existing damage, wear and tear, delicate or improperly secured items, or loss of items not reported within the specified timeframe.
Health and Safety
- Our cleaning staff have the right to work in a safe environment. We reserve the right to stop work and leave the premises immediately if our staff are subjected to verbal abuse, harassment, or hazardous working conditions (such as structural risks or biohazards).
Governing Law
These terms and conditions are governed by and construed in accordance with the laws and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Company Name: M & T Smart Service LTD
Email: info@mandtsmartservices.com
Address: 105, Ansell Road, SW17 7LT Greater London.